Terms & Conditions

All prices listed on our site and marketing materials are starting prices and may increase depending on vehicle size, condition, pet hair, stains, excessive buildup, or time required. Quotes provided online, by message, or by phone are estimates until the vehicle is inspected in person. Appointments are confirmed once both parties agree on date, time, and service.

Payment is due upon completion of service unless otherwise agreed in writing. Accepted payment methods include cash, e-transfer, or other approved methods. Late or unpaid balances may result in refusal of future service.

We ask for as much notice as possible if you need to cancel or reschedule your appointment. Last-minute cancellations or repeated no-shows may require a deposit for future bookings. Weather-related mobile appointments may be rescheduled when necessary for quality and safety.

Customers are responsible for removing personal belongings, valuables, cash, weapons, and sensitive items before service. Vivid Detailing Winnipeg is not responsible for lost or damaged personal items left inside the vehicle. Vehicles with excessive dirt, mold, biohazards, bodily fluids, insects, needles, or unsafe conditions may be declined or subject to additional cleaning charges.

While we aim for the best possible results, some stains, odors, scratches, wear, fading, pet hair, salt damage, or permanent defects may not be fully removable. Older, delicate, damaged, repainted, or neglected surfaces carry increased risk during cleaning or polishing. No specific result is guaranteed unless clearly agreed beforehand.

Paint correction improves paint appearance but may not remove all defects. Ceramic coating longevity depends on proper maintenance, wash methods, environmental factors, and aftercare. Manufacturer product claims are not guaranteed by Vivid Detailing Winnipeg.

Customers must provide safe and legal access to the vehicle location. If water or power access is required, this will be discussed beforehand. Unsafe weather, extreme cold, storms, poor lighting, or unsafe locations may require rescheduling.

If you are unhappy with any reasonable aspect of the service, please notify us within 24 hours so we can review and attempt to resolve the concern. Refunds are not guaranteed once service has been completed.

Vivid Detailing Winnipeg is not liable for pre-existing damage, mechanical issues, loose trim, failing paint, cracked plastics, electronics issues, or previously weakened components. Any concerns should be pointed out before service begins.

Photos/videos of vehicles may be taken for business marketing purposes unless the customer requests otherwise before service. License plates and personal information will be hidden when appropriate.

Vivid Detailing Winnipeg reserves the right to refuse or stop service for unsafe conditions, abusive behavior, unrealistic expectations, or vehicles requiring services outside our normal detailing scope.